Privacy Policy

1. For the purposes of hotel registration and registration to the competent authority:

• - First name and last name
• - Date of birth
• - Place of Birth
• - Residence: city, state and zip code
• - Nationality
• - Gender (male or female)
• - ID type (ID card or passport) and ID number
• - Name of children: first and last name, date and place of birth, gender, nationality
• - ID details of spouse

2. For the purpose of contractual obligations and business relationship requirements:

• - First and last name
• - Gender
• - Title
• - Nationality
• - Federal state
• - Telephone number
• - Email address
• - Date of birth
• - Vehicle registration number
• - Travel document
• - Issuing authority
• - Date of issue
• - Expiry date
• - Company
• - Occupation
• - Tax number
• - Customer or membership card
• - Photograph
• - Other remarks
• - Relationship to other profiles
• - Name, date and place of birth of spouse
• - Allergies
• - Special requirements
• - Credit card/payment details
• - Copy of a valid photo ID for currency exchange transactions
• - Other means of transport: flight number, arrival time, GPS coordinates
• - Guest preferences (e.g. sea view, park view, type of room)
• - Additional services (e.g. babysitter, spa treatments, etc.)
• - Birthdays, anniversaries, divorces, deaths within the family
• - Room setup: romantic, business guest

Processing of your health-related data (such as allergies and special requirements) requires your explicit consent, which you may withdraw at any time. Please note that if you do not provide this consent, or if you withdraw it during the contractual relationship, we may not be able to provide our services in the usual scope. In such cases, any use of our services is at your own risk.

3. For the purpose of being informed about offers and services of the Falkensteiner Group and to be contacted for customer surveys:

4. For the purpose of providing and improving the services and personalizing the offers and services to suit your needs (profiling):

• - Name
• - Title
• - Gender
• - Date of birth
• - Nationality
• - Residence
• - Spouse
• - Children
• - Dates of anniversaries, shoe and T-shirt size for MICE group participants
• - Enrolling into animation activities (puzzle games, camps, competition …)

Right of access:

• You have the right to obtain confirmation as to whether or not personal data concerning you is being processed. The confirmation contains the purposes of the processing, the categories of personal data concerned and recipients or categories of recipients to whom personal data have been or will be disclosed and the duration of the processing.

Right to rectification:

• You have the right to obtain the rectification of inaccurate personal data concerning you and the right to have incomplete personal data completed, without undue delay. 

Right to erasure:

• You have the right to obtain the erasure of personal data concerning you without due delay when the personal data have been unlawfully processed, when the processing disproportionally interferes with your legitimate interests, when the personal data are no longer necessary in relation to the purposes for which they were collected and when you withdraw your consent on which the processing is based. Please note that there may be reasons that preclude immediate erasure, such as in the case of legal retention obligation.

Right to restriction of processing:

• You have the right to obtain the restriction of processing of your data when:
• you contested the accuracy of the data, for a period enabling us to verify the accuracy of the data;
• the processing is unlawful, you oppose the erasure and request the restriction of data usage instead;
• we do no longer need the data for the purposes of the processing, but you require the data for the establishment, exercise or defense of legal claims, or
• you objected to processing of the data.

Where there is a request for the restriction of processing, this data will be processed only with your consent, or for the establishment, exercise or defense of legal claims.

Right to data portability:

• You have the right to obtain confirmation as to whether or not personal data concerning you is being processed. The confirmation contains the purposes of the processing, the
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  Right to object:

  • You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data, necessary to safeguard your legitimate interests or legitimate interests of a third party. Your data shall no longer be processed unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims. 
    You have the right to object to be targeted by the direct marketing at any time without stating grounds for the objection. 
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  The right to lodge a complaint:

  • If you are of the opinion that we are processing your data contrary to national or European data protection legislation, you can contact us at any time. You also have the right to contact the relevant data protection authorities and as from 25.05.2018 you can contact or lodge a complaint with a supervisory authority within the EU.
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  Asserting your rights:

  • In order to assert one of the aforementioned rights, please use the following contact options:
  • Mail to: dataprotection@falkensteiner.com
  • Letter to: FMTG – Falkensteiner Michaeler Tourism Group AG
  • c/o Data Protection Officer
  • Walcherstraße 1A. Stiege C2, Top 6.04
  • AT-1020 Vienna
  
  
  • Call: +43 5 09911 11 999
  
  If we cannot identify you based on the data which we hold, it may be necessary to request additional information to determine your identity (e.g. ID with photo). Any questions you may have will help protect your rights and privacy.